Your experience matters. Most of the equipment is very old and remains unfixed for long periods of time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. All of the members that I have encountered at the gym were very supportive and helpful. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. PREMIUM EQUIPMENT As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Anyone can write a Trustpilot review. Hi,There are no induction classes for new joiners on weekends. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. 2023 Trustpilot, Inc. All rights reserved. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Anyone can write a Trustpilot review. This gym offers friendly staff with excellent personal trainers. truGym | Low-Cost Contract & Non-Contract Gym Memberships One good search would have warned me but I was dazzled by the google and facebook reviews. Ive requested an email back and a call and have been told a customer representative will be in touch. Good luck TruGym you are going to need it! As far as I'm aware non of the members have received refunds on their memberships either. Complaining to TruGym is difficult. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. We use dedicated people and clever technology to safeguard our platform. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. | Read 261-266 Reviews out of 266 From my experience and many others on the web they dont respond. Would definitely give more stars if I could! 0 star! I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. I use both the free weights, machines and also classes. Companies can ask for reviews via automatic invitations. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. My feed back is that if I could train at another gym early in the morning I would. Not a problem there are always teething problems. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Maybe they could squeeze in another floor mat area near the gym balls. The staff, although minimal, are friendly and helpful. The gym in Luton in Parkstreet are forever changing staff . FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Your experience matters. Anyone can write a Trustpilot review. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The most important rule in providing excellent customer service is to be friendly. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Poor customer service and conflicting information provided by staff! | Read 61-80 Reviews out of 255 Your experience matters. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. These companies sure know how to work the direct debit magic to help themselves and rip of people. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I went a few times a week and they were welcoming and a great bunch of people. I think there are more people than the capacity of gym. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Cancelled after one year membership. After a few weeks of this i started to get upset. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Firstly, thank you for reporting this to us. I go to the gym because its an only female gym, however its extremly dirty. Friendly staff. 0 star! Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. No on-duty lifeguard (is this actually legal!!!). I prefer to go in before work so at 6am and then use the sauna and steam room. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Required fields are marked *. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. typical!!!! Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Join the 271 people who've already contributed. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Our 2022 Transparency . Broken equipment takes a long time to be repaired. Your experience matters. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. the gym is very clean, the staff are very friendly and always up for a laugh! Head office failed to respond to emails! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 My branch shut down down and I never received a membership refund. We also ensure all reviews are published without moderation. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. The changing rooms are always clean and the same for the showers! In the meantime, they have been taking money out of my account. Totally disgusted with the service offered with no thought or effort of building a customer relationship. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Date of experience: 10 November 2022. It does seem that there are other members who have also not been refunded. Generally excellent facilties and equipment though can be a bit busy at times. Join the 248 people who've already contributed. why would you not notify any body ? It goes against our guidelines to offer incentives for reviews. Graham. In reality this was my experience. No matter how many times I try to contact them I never get a response. You can never get a response from customer service. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Your experience matters. A positive and social environment to train and meet people. Absolutely shocking customer service. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. | Read 241-245 Reviews out of 245 Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Don't join this gym. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Our gyms come with either a sauna or steam room (some have both!) Find out how we combat fake reviews. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Here are 8 tips for writing great reviews. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Staff are brilliant and very helpful. The evening staff are very welcoming and friendlly. The staff are more interested in their weekend plans than theirmembers. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 How many stars would you give TruGym? It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Consistently fail to keep to their own opening and closing times. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. We use dedicated people and clever technology to safeguard our platform. Good luck TruGym you are going to need it! Companies can ask for reviews via automatic invitations. The day before, my payment had been taken. They offer classes which I have found very useful for my weight loss. Lovely gym with great facilities! Verification can help ensure real people write reviews about real companies. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Huddersfield gym- horrible service, old gym equipment. We use cookies to ensure that we give you the best experience on our website. Join now and save 30 (no joining fee offer). We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. We also ensure all reviews are published without moderation. TruGym Stevenage. We use dedicated people and clever technology to safeguard our platform. I signed up back in August, waiting absolutely ages for it to open. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The staff are always so friendly, helpful and encouraging when you need it the most. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. We also ensure all reviews are published without moderation. This gym is great! It's a public swimming baths not a gym. This week i have attended a tone class and a body pump, both were identicle. A nice gym and I enjoy my early morning workouts. Date of experience: 19 February 2018 and when I talked to Harlands and the branch, was treated with a rude, defensive manner. 2023 Trustpilot, Inc. All rights reserved. I used to be with DW you in Huddersfield then true gym took it over. How many stars would you give TruGym? Join the 242 people who've already contributed. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Would definitely recommend to a friend especially with the ladies only facility. False advertising! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. kept it quiet from staff aswell ! Here are 8 tips for writing great reviews. Understandably very angry!! Pool full of screaming kids. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. | Read 81-100 Reviews out of 267 The gym did not respond to my complaint. The number for the centre was not being answered, neither were emails. Would definitely recommend to a friend especially with the ladies only facility. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Your experience matters. Bit apprehensive being a female in my 50s. Very shocking, and it looks like I'm one of many many cases. Cancelled after one year membership. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Probably because I sent it in so long ago and it shows their processing times are embarrassing. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Les Mills instructors are required to complete updated training twice a year to remain accredited. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Head office failed to respond to emails! 2023 Trustpilot, Inc. All rights reserved. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Here are 8 tips for writing great reviews. Be friendly. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Good luck TruGym you are going to need it! But no way to resolve it. Completely recommend this gym for any women that are looking for a great gym for good value for money. I'm now in the process of seeking legal advice and so far it's looking positive. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. For the price per month, this is a great gym, it has everything u need and more. Join the 270 people who've already contributed. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I email head office never got a reply. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The management are useless and very unfriendly. Save your money, go elsewhere.

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