Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Contact & review Viagogo - rated #0 in Entertainment . history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. 3. BLACKPINK Tour 2023. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. You should typically get a refund for the ticket and any fees or service charges within 30 days. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. . Answer (1 of 3): Viagogo runs prudent customer care operations. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 3.3 Laws and Regulations. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Section 75 - Tickets bought from Viagogo and concert cancelled Sellers should use our automated online confirmation process. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Rufus Du Sol Tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). All forms of redress are non-transferable and non-refundable. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. This field is for validation purposes and should be left unchanged. viagogo - Buy & Sell Concert, Sport & Theater Tickets viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. 6.1 No Warranty. I haven't received an email confirming my order. 3.2 Other Information. 2.2 Registration. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Generally; If an event is cancelled - you do not have to do anything. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo-cancelled event and refunds MoneySavingExpert Forum If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. All Rights Reserved. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Report Fraud Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. We cannot control the policy of third-party resellers.'. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . 2.6 Making an Offer. Instead, it sat on your $2,031. Explain your case the best you can. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Concert cancellations blamed on COVID variant leave ticket buyers 3.Click Dispute a Transaction. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Send us your story with as much detail as possible to fill out our investigation. If this is also unsuccessful We will not offer a refund. Adele FaceTimes fans as some demand refund for flights and hotels over Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo accused of listing non-existent tickets on behalf of seller You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . How do I change the email address on my account? How to get a refund from Viagogo - Quora Bruno Mars Tickets. 2.4 Listing. They did not admit to law breaching and refused to provide a refund. Justin Bieber cancels remaining tour dates What is the viagogo complaint handling process? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Take a photo of a faulty item and add a brief description. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. How do I get a refund from a ticket seller? - Which? Our guarantee does not affect Your statutory consumer rights under UK law. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Which? Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Tomorrowland 2023 Tickets. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Even after I provide my bank statement to them and their . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Chris Brown Tickets. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. 1. FanFair publishes a guide for getting a refund from Viagogo Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard 4. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Read Customer Service Reviews of www.viagogo.com - Trustpilot 4. Ive been told a refund is coming in 10 days 4 times now. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. I bought tickets for Rammstein before the pandemic and they would not refund me. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Viagogo customers are struggling to get refunds for cancelled and Elton John Concert Tickets; Andr Rieu . If your event has been postponed, you do not need to return your ticket. Unfortunately it might take a lot of back and forth communication. I entered the incorrect email when registering, how do I change it? This is so frustrating its been 2 years !!! 2.13 Ticket Information. Viagogo will keep saying they already paid you but they will never show you the proof of payment.

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