To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. Fast shipping can help every business, but unforeseen delays or in-house issues can sometimes occur. Hey, I'm Stanley Nieh. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. Or, go online and check out your competitors policies to understand the points to include. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template If its indeed lost, you should state that your customer can get a free replacement or a refund. What Are the Most Important Things to Include in Your Dropshipping Return Policy? But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. Or, perhaps youll let the customer keep the product and offer them a refund as well? So, if you dropship with Shopify, please draft and set up your return and refund policy page. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. I. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. Also, ensure you give customers any other relevant information they would need. In todays competitive online marketplace, you may wish to set a general flat-rate for your customers and assume the difference in costs, which will likely average out at the end of the year. The technical storage or access that is used exclusively for statistical purposes. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. Julong Industrial Zone. All these steps can be done with a few clicks. A shipping policy is a page on your store that outlines all important points around the shipping topic. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. 1. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. Packages Damaged, Lost, or Missing While in Transit. Today, nobody wants to wait 60 to 90 days to receive a product. Thank you for your awesome comment! Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. To avoid angry customers, you should know how to deal with these long shipping times. AliExpress supplier price $70 $5 $100 $200 $300 Your margin 120% 10% 100% 200% 300% Amount of sales per month 400 0 250 500 750 Your monthly profit: US $ 35,840* *Plus AliExpress cashback 8% AliExpress cashback depends on the product category, country, Thats it! Even if youre not dropshipping with AliExpress, but for example with a dropshipping agent, chances are that you wont beat the fast shipping times of Amazon. Each supplier will have (or should have) their own return and refund policy. Why Do You Need to Have a Dropshipping Return Policy Set Up? There are occasions where packages are lost or go missing while they are in transit. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! A commerce solution for growing digital brands, The composable stack for enterprise retail. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. #: Shipping costs, rates, options, and durations. Im glad to hear that you found the article helpful! What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. Your store automatically sends the orders to your dropshipping supplier . Sign up for Shopify's free trial to access all of the tools and services you need to start, run, and grow your business. If you arent shipping to a specific list of countries, you should mention it in your shipping policy. What if there are multiple items to be returned? At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. How Are Dropshippers Affected by Returns? However, informing your customers upfront can make them aware of this before deciding to purchase. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. All rights reserved. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. In the case of dropshipping stores, the supplier is almost always in China. As such, they arent responsible for handling returns to your customers. You could even offer them same-day deliveries while stating the costs involved. Doing this will save you a lot of headaches by preventing the most common support mail (in most cases): Where is my order?. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Here are some tips and strategies that will help ensure you get your shipping policy right: For a neater presentation, create various sections that allow readers to scan the shipping policy and quickly find what they need. You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. However, this can be costly. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Yes! My only question is, will it be yours? WooCommerce will let you choose between an automatic refund or a manual one. Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. US $7.32. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Do Dropshipping is supported by our participation in affiliate programs. eMart dropshipping WordPress theme. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. Now that we understand how AliExpress can help you source products as a dropshipper and why its important to correctly position your store, lets move on to getting your store set up. Delivery times for the regions you most often sell to, 4. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. Is it the customer (not recommended)? Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. Store Settings Aliexpress CN Lister. This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. 57.41 $ 3.07 $. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. Doing that might increase your sales, but it will also increase your return rate. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. Absolutely! Theres no science to it, but so far its helped me select reliable sellers. WooCommerce Dropshipping is designed to make Dropshipping easy and hassle-free. Or you (better for customer loyalty but could result in losses? Step 1: Log In. Good marketing alone is a competitive advantage. Flat rate shipping is usually more attractive for online shoppers than costs that are calculated at checkout and can come as a surprise. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. Shipping is increasingly complex when running a dropshipping business. Heres an example of how it will look like: There you have it! Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. The online stores business name is the one that will appear on the invoice, not the suppliers. It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. Here is a dropshipping shipping policy template for your inspiration. Finding US dropshipping and Print on Demand Suppliers is hard work. When running an online business, a dropshipping shipping policy is essential. Read more: How Does Amazon Dropshipping Work? WooCommerce Dropshipping is a powerful store management tool for dropshipping stores. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS By doing this, your shipping policy will be displayed during the checkout process! Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. Kindly account for these charges as you place your order.. We will offer full refunds for this, excluding the shipment cost. Modalyst makes it easier. Dropshipping with AliExpress is also pretty easy. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. Businesses that use dropshipping do not pay for storage, handling, or shipping. Awesome to hear that the article helped you! Youll start receiving free tips and resources soon. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. We process all orders within 24 hours of a successful payment. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. Typically, shipping from China to the US will be significantly cheaper than vice versa. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. We offer free shipping for orders above $100. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. So, let your customers see all those happy customers and reap the benefits of user-generated content. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. Pick A Selling Platform. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. Using headings is another great way to segment your dropshipping shipping policy. Toy Theme Shipping Policy Template. Your best bet is to have a Covid-19 shipping policy in place. Required fields are marked *. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. Dropshipping chrome extensions, Your email address will not be published. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. An extra tip is to add your shipping policy to Shopifys Legal section. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. And fulfill your orders to your customers in the most prompt way? Free shipping. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. Do you want to create your own online store? #: Delivery times for various shipping regions. AliExpress dropshipping is by no means dead. You can also redirect them to the main Returns and Refunds page for the full details. Aliexpress is an international retail platform, vendors build a store on Aliexpress, and sell to customers worldwide. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. So, always ask if thats a possibility. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Instead, if you want to position your store for success, there are a few things you should consider: You can also download the Dsers Chrome plug-in to add products you see on AliExpress to your store. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. Another reason customers might submit a refund request is the long shipping and delivery times. Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. This helps customers decide whether to proceed with a purchase. Buy Any 3 Dropship Stores Dont just disappear after a customer makes a purchase. Well, you start getting more and more refund requests! What do you need to cover in a shipping policy? Inform your buyers how long shipping will take locally and the options available. If thats the case, then the return shipping address will have to be the one at your supplier in China. How to Create a Dropshipping Return Policy in Shopify? How to create a shipping policy in Shopify? For example: Standard shipping (5-7 business days): Free. On the other hand, if you are selling smaller items, you may wish to offer international shipping. What are the benefits of dropshipping on AliExpress? Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! I will do my best to reply to them as soon as possible. Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. Here is an example of a return policy from Brummell: Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! They simply view it as a risk of selling products to a retail market. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. Never skip adding these default pages to your dropshipping store. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! Exactly what I was looking for. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. How to Get Fewer Customers to Request a Return? Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. Dropshipping returns policies are essential for ecommerce businesses big and small. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! Will you accept a return if the package is opened? When ordering on AliExpress, its a good idea to let the seller know youre dropshipping. As with many categories on AliExpress, theres a huge selection of products to choose from. Dropshipping with AliExpress works similarly to any regular dropshipper. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. This means youll have to handle returns and refunds in one of a few ways. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. On checkout, you can leave a message for the seller. It will buy the product from AliExpress for you and insert your customers details. But its also possible to set up shipping options based on regions. Adding products to your store may seem like an easier task than choosing products and suppliers. There are many reasons why a customer can request a return. 1.1. By entering your email, you agree to receive marketing emailsfromShopify. The next reason for high refund rates is products that arrive damaged or defective. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. Try Shopify for free, no credit card required. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. This excludes all weekends and any major holidays. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. Thank you! Most of the time, you cant do anything about it. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. And, theyre right! Below, well share in more detail what to look for in a product and seller and how to position yourself for success. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! By doing this, your visitors will be able to find your shipping policy. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. Free Shipping. My name is Patryk and I've been dropshipping for 2+ years now! The AliExpress seller ships the order directly to your customer. 3. 3. Reduced customer requests save you time and ensure you dont get an overwhelming amount of bad, shipping-related reviews these can kill your business before it starts. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. This lets you sell more, and work less! High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. Or only on full-priced products? We can contact the shipping company to investigate the issue. You should include expected shipping times for the regions you most often sell to, as MVMT does in the image below. From there, DSers does the rest. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Dropshipping Email Template 1. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. All our orders are processed and shipped out within [NUMBER] business days. Shipping costs. 2018-2023 Do Dropshipping. If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Native Upsell has a recurring fee of $14.90 per month. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. We are not responsible for these charges. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. Make sure to clearly state any additional costs that might be associated with certain options. What Is a Dropshipping Return Policy? In this case, theres nothing you can do to shorten these delivery times. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. However, it is still a crucial step in setting up your dropshipping business. Remember that, ideally, you want customer loyalty and repeat sales. This helps automate importing new products as you look for items your customers will love. With this, you inform your customers about the conditions and stay on the safe side of the law. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. On the other hand, when your shipping process has hidden charges, it may frustrate a buyer, leading to cart abandonment. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from.

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