Started June 21, 2021, By 19952023, The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. We planned on bringing his food up to him as it arrived. Let's take a look at cruise butlers and if selecting a suite with butler service for your next cruise might be the perfect choice. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. Dine together as your butler serves a meal from our special Suite menu. That's exactly the case with the Amex Platinum card. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. From here, the sky is quite litterally the limit. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. Plus, your own feed of TPG content. If anyone has given us outstanding service, we will tip extra at the end of the week. Have your butler arrange a culinary feast in your dining area. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. DECK 17. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. Available on Pride of America, Norwegian Dawn and Norwegian Star. Minisuite is a balcony room with a slightly bigger bathroom. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. It will likely also be in accordance with the level of personalized service that you recieve. Special Haven menus for The Haven Restaurant and in-suite dining. Whatever you decide, your first evening onboard is just the beginning! On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. From unpacking your suitcase to pouring your champagne our butlers are at your service Our Suites At a glance 3-Bedroom Garden Villa Sleeps up to 7. Seldom travelers may not get enough value to warrant the cost. Perhaps you're poolside and decide you'd like to have lunch delivered to the suite, a quick call to your Butler makes that happen. Luxury bath products in stateroom bathrooms. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. We were on a very port intensive itinerary with our two kids. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. They also. What is being described on this thread is reality. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. The Haven has plenty of space for guests to lounge and relax. This post contains references to products from one or more of our advertisers. These staterooms range in size and in-room amenities and vary from ship to ship and class to class. If you forget let say your jacket and your in the theater you call your butler. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. They will arrange speciality dining at your request, get you priority tendering when required. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. I think he'd be too busy around at yours, thank god! For drinks, we tip $1/$2 per drink. Enrollment required. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. and I hope that NCL doesn't do any tinkering with it. We rarely use the phone - we normally talk to them in person or leave a note. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! I may also ask for chocolate delivered to my cabin each evening. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Explain your cabin amenities and make sure you know how to use all of its features. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Last cruise. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. These Guild of Professional English Butlers are among the best anywhere at sea. scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. Serve afternoon canapes and/or afternoon tea in your cabin/suite. 24-hour trained and certified suite butler. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. An aft-facing mini-suite would not include a butler/concierge. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. LOL! We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. Does NCL track this activity? In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. Powered by Invision Community. He/she isn't just "yours". This expansive villa features contemporary design with a spacious living room area, many large windows to take in the ocean views, outdoor terrace with hot tub, private dining area, and three full bath rooms with an additional half-bath. During this time he will be listening for cues as to what type of muffins you like in the morning, if you prefer drip coffee or capiccino, and what shows you are hoping to attend while onboard. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. The magic starts before you even board the cruise. Then watch the moonlight dance on the waves from your private terrace. They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. You did not book a suite. He may pour a welcome glass of Champagne, determine your pillow preferences and ask what beverages you want to be stocked in your minibar. Nobody should hang you up. Meaning if you never use them or call them they aren't being productive. They are generally salaried employees and depending on the line may have a salary of between $2,500-$4,000 per month with tips adding to that number considerably. Yacht Club suites also come with a personal butler available 24 hours a day. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. Guests will need to use their keycards in order to enter The Haven complex. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. Many cruise ships don't have any concierges or butlers at all. Concierge services to help guests book dining, entertainment, shore excursions, and more. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. By NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". Being a guest of The Haven with Norwegian Cruise Line means personalized service. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Once onboard, your Royal Genie will book your dining reservations, arrange for your high-end shopping experiences and arrange for you to have the best seats in the house at entertainment venues. The standard phone in your suite has these same numbers pre-programmed as well. You. Butler and Concierge are not included in the Daily Service Charge. After the party, they will clean your suite while you enjoy the ship. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. Actual amenities vary by ship and category. Fire Chief, September 20, 2017 in Norwegian Cruise Line. Guests will experience a vacation different that that typically found onboard. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. Norwegian Cruise Line. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Copyright 2023 Northstar Travel Media, LLC. Our butler brought a full breakfast to us every morning. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Is Disney Cruise Line concierge level worth it? White tablecloth in-suite dining, to be enjoyed in guests staterooms. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. It was kind of neat. Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. Ship and Suite Orientation. Your butler is there to make it happen. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. But if youre cruising The Haven, youre in for a special treat. We asked about 4 times for special treats as we were having visitors. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. The service operates as a dedicated phone line, available . Cruise ship butlers execute all sorts of tasks each and every day. Our points-obsessed staff uses a plethora of credit cards on a daily basis. You booked a spa mini-suite which is not a suite. Every day you'll enjoy a delivery of specially selected treats, but if there's something you prefer feel free to let your Butler know so they can bring what you enjoy! reservations; show reservations and seating and other technical management issues. To find out more, please, Traveling with a group of people? realize that you can be selective about all those services but find out what level you like to be pampered at. For more cruise news, reviews and tips, sign up for TPGs new cruise newsletter. What they can do though is virtually everything in between. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Makes reservations for evening shows and other entertainment options. If the ID card is bad it gets worse. Your daughter's Quinceaera is a special event in life. Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. There is some crossover, of course, but that's the general delineation. Home Company Locations Phoenix Concierge Services. This may be something that is a difference between European standards and American. I hope those neighbours tipped him well as he was so devoted. Do you need a concierge or a butler to have a fantastic cruise? To find out more, please. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. We've booked a suite next year, a spa suite. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. Cocktail party with the cruise ships officers. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. Enrollment required. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. DECK 18. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. Disney offers a sort of butler service for its concierge-level guests. 957 sq. For cruise news and updates, follow Donna Tunney on Twitter @dttravelweekly. (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). Improve earnings, maximize rewards and track progress toward dream trips. Help you plan and execute a cocktail party you host in your suite. [CDATA[ By continuing to browse the site you agree to our use of cookies. Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. Makes onboard reservations for everything from meals to child care to shore excursions. On our last cruise the butler arranged dinner in our room for us. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. Name of lounge: The Haven Lounge. ft. Owner's Suite with Large Balcony Sleeps up to 5. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. By continuing to browse the site you agree to our use of cookies. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Retired Asst. Next morning I could hobble so was able to go to the restaurant albeit slowly. And be sure to call for butler and concierge service anytime you like. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. It is a cruise ship not Downton Abbey. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Plates, glassware, setting up food, etc. Cruise butler services vary from one cruise line to the next but generally speaking, your cruise butler is your single point of contact to make whatever you want happen. phone to call my cabin mates - it works ! Lots of room for everyone. Your butler can also help with in-room parties. 19952023, The Independent Traveler, Inc. No balcony on Norwegian Dawn and Norwegian Star. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. He said "Let me bring dinner to you" and I was glad of the offer. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic.

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